Reference

Terms and Conditions That Govern Your cw99 Account

These terms set out the agreement between you and cw99 when you open an account, make deposits through JazzCash, Easypaisa, or Raast, and use any part of the lobby. Read them before you start — they apply from the moment your account is created.

Applies on account creationCovers JazzCash, Easypaisa, Raast depositsGoverns all lobby accessSubject to local law and eligible regions
cw99 Terms and Conditions That Govern Your cw99 Account
HOW WE OPERATE

Account Security, Data and Your Rights Under These Terms

Your account security and the data connected to it are handled under the same terms that govern your deposits and withdrawals. Here is how we approach each area and what your rights are.

Account Security

Your account is protected by OTP verification on login. We do not share your login credentials with third parties, and wallet-linked verification ties your JazzCash or Easypaisa number to your account profile.

Data Retention

We retain account and transaction data for as long as your account is active and for the period required by applicable rules. You can request a summary of your account data by contacting support.

Cookie Use

We use session cookies to keep you logged in and preference cookies to remember your lobby settings. No cookie data is sold to third parties. You can clear cookies through your browser settings at any time.

Requesting Changes

To update your registered wallet number, request account closure, or query how your data is used, contact support via live chat or email with your account ID and wallet details ready.

TERMS CONTACT

How to Reach Us About These Terms

If you have a question about a specific clause — whether it relates to your JazzCash deposit, an Easypaisa withdrawal hold, or an account restriction — our support team handles terms queries directly. Reach out through the channel that suits you and we will respond with a specific answer, not a templated reply.

Team online

Live Chat

Open the chat widget from any page in the lobby. Use this for urgent terms questions such as account restrictions or deposit holds that need a quick response.

Email Support

Write to our support address for detailed terms queries — for example, wallet verification disputes or questions about how a specific rule applies to your account.

Account Help Centre

Navigate to the Help section inside your account dashboard to find answers to common terms questions, including payment rules and account closure conditions.

Answers to Common Terms and Conditions Questions

These are the questions we get most often about how our terms work in practice — covering deposits, account rules, data and what happens if circumstances change.

The terms take effect the moment you complete account registration. Using the lobby, making a deposit via JazzCash or Easypaisa, or requesting a withdrawal all fall under these terms from that point.

We publish the updated version on this page and the date it takes effect. Continuing to use your account after that date means you accept the new version. If you do not agree, contact support before the effective date.

Access depends on local law and whether your region is eligible. These terms do not override local law. If access is not permitted where you are, these terms do not grant you any right to use the platform.

When you confirm a deposit with your wallet PIN, you accept the payment instruction and the associated account terms. Withdrawals are processed back to the verified wallet on file, subject to identity checks where required.

Contact support via live chat or email with your account ID ready. We will confirm your identity through your registered Raast, JazzCash, or Easypaisa number before processing the request.

Reach out through live chat or email and describe the specific clause and transaction in question. Our team will review the account record and respond with a direct explanation, not a generic reply.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.